Refund & Cancellation Policy

Shark Radar's paid plan is a recurring monthly subscription to an analytics service, billed through our third-party payment provider, which acts as the merchant of record and handles payment details and applicable taxes. This policy explains how to cancel and when payments are refunded; it is part of our terms of service.

You can cancel at any time from the billing page in the app — no email, call, or justification needed. Cancellation takes effect at the end of the current billing period: you keep paid features until then, no further payments are taken, and your account then reverts to the free tier. Your account and watchlist are not deleted by cancelling.

Unless required by law or stated otherwise at purchase, payments already made are non-refundable, and we do not give partial refunds for the unused remainder of a billing period after you cancel.

We do refund in these cases:

• Billing errors — duplicate charges, or charges after a completed cancellation, are refunded in full;
• Discontinued paid features — if we discontinue a paid feature you have paid for, we refund the unused portion of your current period;
• Something else went wrong — write to us within 14 days of the charge and we will look at it case by case.

Nothing in this policy limits any mandatory consumer rights you have under the law where you live.

Email support@sharkradar.app from the address on your account, with the approximate charge date. We reply within a few business days; approved refunds are returned to the original payment method by the payment provider, typically within 5–10 business days depending on your bank.